For those of you who have been able to take advantage of the video phone calls offered through Telmate – you may have noticed that they have upgraded their website! As with all changes, it takes a little time to find your way around the site. One of the tools I utilized was the “help” option to confirm the video and sound were functioning properly prior to each video phone call. With the upgrade – I couldn’t find the help feature! I contacted Telmate via e-mail and they gave me step by step instructions!
Follow these steps to get to the help feature:
Click on the “help” option
It will take you to: http://www.gettingout.com.
You do not have to log on to the site again
Scroll down – choose the “Remote Video Visit” option
Click on: How do I set up my home computer for at-home visits?
It will take you to: https://visit.telmate.com/test
You can then test your webcam and speakers! If you have a problem with the video call – phone Telmate immediately at 866-516-0115 and a customer service representative will assist you.