The following information was provided by the Oregon Department of Corrections.
There are issues with adults in custody (AICs) calling friends and family with T-Mobile and Boost phones. These calls cannot be answered or the receiver doesn’t know the call is coming in. T-Mobile believes this is part of their SPAM blocking service and recent policy change to not allow collect phone calls or prison phone calls. Below are two potential work-arounds for friends and family with T-Mobile and Boost phones need to take the following steps to unblock calls:
OPTION 1:
- Call T-Mobile customer service and request the number associated with the prison to be removed from the spam blocked list.
(From their cell phone they can dial 611, or call 1-800-937-8997). The facility phone numbers are listed in the chart below.
OPTION 2:
- Download the “Scam Shield App” from their T-Mobile phone, and add the number you wish to unblock. The facility phone numbers are listed in the chart below
| DOC FACILITIES | PHONE NUMBER |
| Coffee Creek Correctional Facility | 1-503-855-0998 |
| Columbia River Correctional Institution | 1-971-273-1989 |
| Deer Ridge Correctional Institution | 1-458-230-5136 |
| Eastern Oregon Correctional Institution | 1-541-304-2132 |
| Oregon State Correctional Institution | 1-971-273-1992 |
| Oregon State Penitentiary | 1-971-273-1993 |
| Powder River Correctional Facility | 1-541-406-0107 |
| Santiam Correctional Institution | 1-971-273-1991 |
| Snake River Correctional Institution | 1-541-709-5093 |
| South Fork Forest Camp | 1-971-341-3203 |
| Two Rivers Correctional Institution | 1-541-626-0029 |
| Warner Creek Correctional Facility | 1-541-407-1299 |
Our website has additional information on how to potentially solve the problem. You can use this link: Department of Corrections : Welcome Page : State of Oregon.
Oregon CURE 
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